4.8 Refunds
Refunds can be used when you want to show a full/partial refund back to a patient.
Go To: BILLING > PATIENT ACCOUNTING> PATIENT ACCOUNTS
Using this option will still account for the original payment & any original payments will still appear in Payment Summary Reports. If you are needing to reverse a payment that was applied in error & wish to fully remove a payment from the system & not have it appear in accounting history, you should use the delete/revert payment option in Section 4.1 outlined in the manual.
PROVIDING A REFUND TO A PATIENT:
Select Patient Refund button
Post Date
Amount ($): Enter the payment amount (left)
Method Of Refund: Select method for how patient is to be refunded (for Credit Card Manual enter last 4 digits of card, for Credit Card Open Edge select Entry Mode, or Personal Check enter Check #)
Select Encounter/Charge: You must connect the refund to a DOS/Encounter/Extra Charges
Enter the Refund amount in box.
Click Process Refund when done.
Optional: Print or email receipt
Click Done
This will now show up on the patient refund column. If you do not plan on collecting this money you can adjust the balance off of the charge. See Section ?,? In the manual for more information on Adjustments.
If this is done as an Open Edge transaction, after you click Process Refund, the pop up window will appear to process the refund through Open Edge.