If the amount collected as a Patient payment is less than what the charge was for, you can apply an adjustment for the remaining balance & write it off.
BILLING > PATIENT ACCOUNTING
TO APPLY AN ADJUSTMENT:
- Under 'Select Action' click the dropdown & choose 'Adjustments'
- Adjustment Charge Type: (bottom right) Click the dropdown & select the Adjustment Type
- Under 'Post' click the Show box on the DOS/Encounter to display the CPT Code line items & enter the ($) Amounts that are to be written off.
- Click Save when done.
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